General FAQ - Answers to our most frequently asked questions

 
Q. I bought my domain name a long time ago and haven't really used it, can I sign up with you and activate it?
A. Yes you sure can. We can give you login access to your web space within a few hours of signing up. Getting the name to work is merely a matter of repointing the name servers (DNS). Complete instructions are sent when you sign up online.

 
Q. Is there a charge to transfer my domain from another hosting company or to have it repointed to Traverse Global Communications?
A. No there is not. There is no charge for moving your site from another company to our servers and no charge for pointing the DNS.

 
Q. If I move from another hosting company to Traverse Global Communications, will my web site be down or will I lose any email?
A. Your site will not go down and you won't lose any email. You will have full access to your new web space prior to making the switch so when the change does go through the system, you will have already had a chance to load your files and be up and running before it occurs. It's really easy to do and we are here to assist if you need help.

 
Q. I am currently paying $35/yr in renewal fee's for my domain name. I saw that you sell domain names for much less. Can I renew my name through you?
A. Yes you can. We charge just $15 for a domain renewal. Just go to http://domain--registration.org and use the 'transfer domain' option. It's an automated process and when completed, a full year will be added to your current expiration date.

 
Q. Do I need to know any programming to build my website?
A. Not at all. There are many free web page building programs out there which make building a web page as easy as writing a normal letter. Just type out what you want to say, add a picture or two, and then save the file directly to your website. It will be instantly viewable on the net!

 
Q. I'm planning on doing as much of the website myself as possible but I might get stuck. What will you do to help me?
A. We have a 24/7 web support desk, email tech support, and also telephone tech support who can give you free advice and work you through your problem. Support is always free and we will also teach you new things throughout the solution process.

 
Q. I don't want to hire a web designer but if I pay you money will you make a members only area, or a order form, or maybe some logos? I don't want to give a stranger access to my website so if possible can you help me through the stuff I don't understand yet?
A. Sure we can. We are able to handle anything you might request of us. No job is too big or small and we'll be sure to get the work done to your satisfaction before any final payment is made. We'll work fast and finish professionally.